Ashley Furniture Reviews and Complaints

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Ashley Furniture Reviews

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  • Bed Bugs Infestation



    Me and my fiance bought a bed room set from Ashley Furniture a few months ago. It's really nice, but looks can be truly deceiving. After purchasing the bed set, shortly I noticed I would wake up to small bumps on my body. At first I thought it was masqito bites, then it became consistent and I thought it has to be something else. I would have bumps on my arms, legs, and on my back. It's never painful,just always itchy and a pain in the ass to always get awaken in the middle of the night.My fiance thought I was probably breaking out from something because he never gets bitten, just... More...
    (Furniture)
    madme911's Picture   madme911    0 Comments   Comments
  • Product undelivered !! :(



    I am really disappointed with Ashley furniture customer service. We ordered for a sofa on thanksgiving and keeping in mind the Ashley great quality and good customer support, we ordered for a sofa in store. We were assured to receive the sofa on Dec 2nd and now when I call up the store, they say there have been some miscommunication and you will recieve only until Dec11. What kind of customer service is this? I am very annoyed. I didnt receive any call on this and when I call back they say there is a change in the date. I took leave from my work to be at home during sofa delivery but to my... More...
    (Furniture)
    RubyG's Picture   RubyG    0 Comments   Comments
  • WAY longer than expected delivery date!



    My name is Kim and I made a purchase on 11/30 from the Henrietta, NY store. I had already shopped around and found a living room set that I fell in love with at Raymour and Flanigan and decided to price compare here before purchasing. We were assisted by Jon and his manager who found us a comparable set in their showroom, but it cost twice the price! I was ready to walk out at that very moment. They went on to explain why they were so much better to purchase from and why their pieces are of higher quality and how I would receive better customer service. As someone who values customer... More...
    (Furniture)
    Kim51688's Picture   Kim51688    0 Comments   Comments
  • bought furniture and returned



    bought two bedroom furniture on thanksgiving day and returned it because we got best in another store .while retuning the pineville store manager was scolding us that we wasted the sales person time and also kept a note that we should not get any discounts in future.. very rude ,careless salespersons manager. dont buy there!!!!!!! if bought do not return them ,they will scold u.. More...
    (Furniture)
    seetha's Picture   seetha    0 Comments   Comments
  • furniture



    Hi My name is Victor me and my wife bought furniture from Ashley furniture in Northridge CA and we had 3 mounts to pay off we paid two mounts and the 3 mounts when we came to pay off but before one mount ago one of the worker her name was Melisa she said don't forget November 15 -2014 is you end of contract and we said ok, so we came to pay November 07/2014 and Melisa wasn't there and there was two worker one of the worker first was very rude and mean way talking with us and he said you need to pay instead of $851.00 we need to pay $1150.00 we were so upset he said with very... More...
    (Furniture)
    victor55's Picture   victor55    0 Comments   Comments
  • Signature Design Ashley furniture purchased from ATRIM FURNITURE



    I had gone to Dubai for Holidays and happen to visit a showroom called Atrium furniture.Since i didnot like any Sofasets on display the salesman insisted that I have a look at the catologue and choose. Unluckily i liked a Sofaset by Ashley. Since the sofa set was not on display i had no idea about the quality.I didnot mind the shipping cost from Dubai to K coz it was my choice but when I received the sofaset I was shocked. The backside of the sofa and bottom does not have any layering of wood,it is just covered with thick sofa cloth as if it to be displayed on TV and is not meant to be... More...
    (Furniture)
    sharan's Picture   sharan    0 Comments   Comments
  • Ashley Furniture Poor Quality and Useless Warranty



    We purchased a sectional sofa from Ashley Furniture just over a year ago, we were also foolish enough to buy the extended warranty. Please dont waste your time or your money shopping at Ashley Furniture their products are subpar to put it best and the warranty is nothing more then a piece of paper that covers nothing. The warranty states it covers rips or tears until you try to use it. Then they tell you not in any seams; I am guessing the reason they do not cover seams is becasue they know how quality their furniture is. Do yourself a favor and go else where!!! More...
    (Shopping, Chain Stores)
    mannebachj's Picture   mannebachj    0 Comments   Comments
  • Ashley Furniture unexpected early delivery



    We went to Ashley's last Sunday the moment u walked into the store all sales staff was so friendly and welcoming .. Our salesperson's name was Iyare Ahanmisi who was so kind and helpful during the decision process of ours:) and with the help of him We ordered a living room package and two chairs from Ashley store in Northridge/Ca and they told us they would deliver only loveseat on October 26 but fortunately They delivered all the package except one chair which makes me so happy and the furniture really looks good in my living room..Thank you Ashley Furniture Thank you Iyare for... More...
    (Furniture)
    Nergis's Picture   Nergis    0 Comments   Comments
  • Peeling durablend



    Less than 3 years ago we splurged on reclining sofa(5300087) and chair (5300098)from Ashley Furniture in San Antonio, TX, for our retirement home. After only two years the fabric started peeling from the headrests and seams. I really expected furniture for a retired couple to last longer than 2 years. The set looks terrible, and we are embarrassed to have people see it, but we will be sure and tell others that it is a product of Ashley Furniture. We want everyone we know to see the inferior material. In our 50 years of marriage, we have had several living room sets. We have never had one... More...
    (Furniture)
  • dangling and broken chairs.



    i went to buy a dining set of 6 chairs and 1 table. the sales person name is Moris. He was talking to me that those were the best table better than Raymour & Flanigan. also moris has told me that the dining set was made in usa not in china. when i receive the table and chairs, one of them was broken and the other one is dangling. I called he said he will re order a leg and it will take a week. It took a whole month to get the leg of the chairs. I keep calling and asking for refund and he dont want to. And one of the other chair leg is still crack. Every time i called the store he is... More...
    (Furniture)
    wib1117's Picture   wib1117    0 Comments   Comments
  • Ashley Furniture messed up couch



    I ordered a living room set from them and it was damaged. They sent me another one and that was damaged also. They have horrible customer service and don't call the customer's for a update. I had to call them to see when I would receive my new furniture set. I didn't get a apology or anything. Now I have to wait until Wednesday to get a refund and for them to get the other set. I will NEVER order anything from them this company is the worst More...
    (Furniture)
    unhappy1985's Picture   unhappy1985    0 Comments   Comments
  • extended warranty



    I bought my sofa loveseat recliner and ottoman from Ashley furniture in 2011 when we were getting this the salesman said if you are moving and the sofa gets damaged you can call the insurance and either they will fix it or replace it with something equivalent I thought that is one less thing to worry unfortunately got transferred to Tampa Florida while in transit the sofa got transferred and since we were moving by our selves the insurance says it is not covered tried to speak with the supervisor no luck the sofa leather is cracking I am very much frustrated with this throwing the blame... More...
    (Furniture)
    sanjarch's Picture   sanjarch    0 Comments   Comments
  • Peeling leather



    I purchased a sofa and chair from Ashley Furniture 4 years ago. Approximately one year ago, the leather started peeling off. There was no injury to the leather, it just started randomly peeling where we sit. I submitted a claim through the Montage Furniture Protection Plan that I purchased. When I bought it I was told that it would protect me from ANY damage over the next 5 years and they would fix or replace any damage. They now claim that it does not cover peeling and now I am out thousands of dollars. More...
    (Furniture)
  • Asheley Furniture Manager couldn't solve simple problem



    I set everything up so when i returned from vacation my new bed would be for me. I purchased a bed, chaise and night stand for $2500. Delivery was scheduled for a Sunday so someone would be home all day. I gave them my address, gate code, and alternate phone number because i wouldn't be there. That Sunday the delivery person calls me and leaves a voicemail that they are at my gate and need the code. Needless to say, they left and called again to reschedule. Not a big deal, even though someone was home and i already gave the gate code to them. The problem starts right here. I call... More...
    (Furniture)
    Lbaca's Picture   Lbaca    0 Comments   Comments
  • Ashley Furniture Asheville,NC



    In early 2010 I purchased a new bunk bed set from Ashley's Furiture. Which was not new. The mirror which we stored had scratches all over it as well as the furniture. Every time you shut the dresses drawers the molding flies of which is made of razor blades so I have been cut up teen times from there lousy used furniture that they sell for 1000's of dollars. THIS IS ABSOLUTELY THE WORST COMPANY I HAVE EVER SEEN... More...
    (Furniture)
    DeltaWalsh's Picture   DeltaWalsh    0 Comments   Comments
  • brought 2 bedroom sets and both of them are in bad shape..



    Brought to bedroom sets & both of them the paint is pealing off mind you I only had it for a little over 2 months my matters to the bed room set is leaning over out of shape also the gap between the fram and matters is 7inchs I hv a 2 year old son that likes to climb on things & with that big of a gap is not safe he can easily fall between the gap & hurt his self my tracks to my draws are so off my mirror has wood showing on it and I made a complain with customer service they send some1 to look at it and he tells them everthing that is wrong with it and they still want to... More...
    (Furniture)
    sheiresa22's Picture   sheiresa22    0 Comments   Comments
  • Still Haven't Recieved Couch



    I recently bought a couch that I loved from Ashley Furniture. On our first delivery date the driver of the truck decided it would take too much time to figure out how to get the truck into our apartment complex and up to our 3rd floor apartment (because we "hadn't told him" it was the third floor even though I have a photo copy of the form we filled out that said it was....) so he just left. Effectively meaning he stole our couch... He then refused to pick up phone calls from either the warehouse or my husband. After spending several HOURS on the phone with various... More...
    (Furniture)
    EMSJ's Picture   EMSJ    0 Comments   Comments
  • Ashley Furniture,entertainment center



    I will never buy from Ashley Furniture again.The entertainment center color was darker then in the store or there web site,told the saleswomen I did not want anything to dark.Both piers seams are no way flushed and one is uneven.Talked into excepting it,it will be fixed.That was 2 months ago.Had several appointments with Technician who did not come.One time waited all day,Ashley Furniture did not call to tell me Technician had canceled. Talk several times with manager who stated he would call me back,he did not! More...
    (Furniture)
    lgab's Picture   lgab    0 Comments   Comments
  • Couches Tearing



    I will never in life buy furniture from you again. I ordred 2 rooms of furniture in January of 2012. The relciner started peeling and tearing in the first year. They repaired the chair. Not is ripping again. I had the coverage that I paid for and put in a claim only to be told it is not covered. My couch is now tearing too. What a rip off I am so angry I could tip your heads off. I spent over $3000.00 for this piece of crap. I am telling everyone I know not to shop there. I Bought it at the location on Venice Boulevard which is not longer there. I would really like to have this... More...
    (Furniture)
  • No Furniture!



    Ordered 3 full rooms of furniture May 24th. It's now June 30th. We were told our furniture would be delivered in 3 weeks. Our bed was delivered, however, the drawers under the bed were broken. The delivery men told us they would take care of it and have new drawers within a week. It's been 2 weeks so I called customer service, they claim there was nothing in the system stating any problems with my bed or any replacement parts needed! I call Ashley Furniture weekly to check on the delivery status of our furniture and I get the same response, "It's finally in stock, will... More...
    (Furniture)
    dena's Picture   dena    0 Comments   Comments
  • Ashley sofa physically injuring my family



    I purchased the Jordon/Durablend sofa and there is no padding on the inside of the arm of the sofa along the frame. Just solid wood corners all around. I sat on the end cushion and clipped the arm of the sofa when I sat down. As a result I broke my tailbone. My 2 year old son has also hit his head on the arm of the sofa giving him bruises, no traumatic head injuries YET. Contacted Ashley and they denied any responsibility and refused to let me return the sofa. So now my family and I live in fear of who's going to be injured next. Thanks, Ashley!! More...
    (Furniture)
    mazy75's Picture   mazy75    0 Comments   Comments
  • Ashley Furniture Woodbridge Virginia, NEVER GO THERE!!!!!



    I'd never recommend ASHLEY FURNITURE to even my worst enemy, specifically the one in Woodbridge VA. The only thing they care is closing the deal, once they closed the deal; even your simple phone call about your account they do not answer no more.And the funny thing is they keep you on hold for hours just to discourage you; even inside the store once they found out your visit is not for purchasing they make you hanging around without any assistance to discourage you. Customer service is the worst I never experience in shopping life. Such a great bullshit with big commercials. More...
    (Furniture)
    kingrony's Picture   kingrony    0 Comments   Comments
  • Purchased Living room set, it has been repaired numerous times. I'm so done!!



    Purchased my first Brand new living room set & dining table from Ashley on furniture row in springdale. I purchased extended warranty insurance, Thank Goodness!! I need my furntiure repaired again, not sure how many times this makes. Table had to be replaced, they should have replaced the whole couch but shipped material to my house that i had to store until they got here. All of the furniture needs repaired, the material has thinned out, my main concern when purchasing and was told oh no, that wont happen! I am done, I want a new set of furniture!! My hand me down furniture far... More...
    (Furniture)
    Chatty's Picture   Chatty    0 Comments   Comments
  • Unprofessional Management



    I tried to purchase a bed from Ashley in the Elmwood Shopping Center in Harahan La. The salesperson charged me $851.00 for what was suppose to be a $299.00 bed. Of course he ordered the wrong bed and they would not honor their advertisement for the $299.00 bed as I was told it cost them more and it was their perogative. I thought this was very unprofessional that a manager would discuss their bottom line with a customer. I will no longer visit that store and will be sure to tell anyone I know not to buy there also. More...
    (Furniture)
    taurus's Picture   taurus    0 Comments   Comments
  • 10 months still no mechandise



    bought a complete bedroom set. got the bed part. waited 3 months went to store refuse to leave until I knew when being delivered. got the dressers and 1 nightstand. delivery damaged my hallway and dressers. bed started falling after the second day frame bent. dressers all scratched up some drawers are broken. 10 months later still no nightstand went to store again only to find out store is closed down. waste of almost $2000. More...
    (Furniture)
  • 10 months still have not recieved nightstand bed broken



    I bought a whole bedroom set. 10 months later still waiting for a nightstand. bed keeps falling after second day frame is bent. only got 2 pieces first time. waited and waited 3 moths past went to store refused to leave until I knew when rest of set was going to be delivered. when delivered damaged my hallway and dresser. complained and nothing I went to go back to the store both locations are closed. not worth it. still have not received a night stand. spent almost $2000 for nothing. More...
    (Furniture)
    jenea's Picture   jenea    0 Comments   Comments
  • Things to KNOW about Ashley Furniture



    Short and Sweet.... ordered furniture 12-29-13,,,, have not received it today yet..3-2-14. have returned to store twice. even changed up on the furniture, because this new one is more available... No furniture yet... returned to store for answers , it will be another two weeks ... asked for refund, it will take 2 weeks to receive that...poorly run company... if you don't have in a ware house or readily available then don't sale it!!!!!!!!!!!... if your manufacture cannot keep up with supply and demand , then i'm sure you can find another to meet your company needs........ More...
    (Delivery Services)
    lazarog53's Picture   lazarog53    0 Comments   Comments
  • smelly OSB board in chair recliner



    Feb. 11, 2014 I bought a recliner chair 4 days ago, Friday Feb. 7, 2014 from Ashley Furniture Store in Cookeville, TN 620 W Jackson St, Cookeville, TN (931) 528-7783. As soon as I got the chair home and I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store on Sat. to ask what was in the furniture. One lady said (after she called her husband to check on the name) OSB board. She said this makes the furniture strong (and also stink). I told her I couldn%u2019t breathe because of the smell. She said she has... More...
    (Furniture)
    connieis's Picture   connieis    1 Comments   Comments
  • Ashley furniture made with OSB board in recliner, bad smell, allergy response



    I bought a recliner 3 days ago. As soon as I got it home I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store to ask what was in the furniture. One lady said after she called her husband to check on the name, OSB board. She said this makes the furniture strong. I told her I couldn't breathe because of the smell. She said she has worked at Ashley for 15 years and never had that complaint. If you know about OSB board it is used as underflooring and gases off, not what I would put in furniture for people... More...
    (Furniture)
    connieis's Picture   connieis    0 Comments   Comments
  • ashley furniture durablend sectional horrible peeling



    I own an ashley furniture durablend sectional antique. Its three years old and it has been peeling for quite a while. We are very unhappy with the quality. I feel like there is nothing we can do, and that we might as well throw it out for all the help weve gotten. The couch was beautiful and very comfortable, but very low quality. Ive emailed ashley furniture. Still hoping for some answers or help. Id love to be able to tell people how pleased we are with ashley furniture instead of how dissatisfied we are! More...
    (Furniture)
    nhadd's Picture   nhadd    2 Comments   Comments
  • EXTREAMLY TERRIBLE QUALITY/NEVER PURCHASE THIS BRAND AGAIN



    My husband purchased a two piece leather sofa and loveseat in October 2010 as a gift for me. The leather is pealing off and cracking. It is so bad that I have had to keep it covered with sofa covers for the past six months because it looks horrible and the leather continues to peel off. We will never purchase this brand of furniture again. I actually had a generic leather sofa and love seat that had been purchased from Sticks and Stuff Furniture Store, that had been purchased 8 years prior to the Ashley purchase, and was still in good condition with no cracks or peeling. I do not believe... More...
    (Furniture)
    1unhappybuyer's Picture   1unhappybuyer    1 Comments   Comments
  • ashley furniture damage swirl marks scratches table used



    Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the... More...
    (Furniture)
    pheanix's Picture   pheanix    0 Comments   Comments
  • Ashley Sectional is crap



    My wife and I purchased a very expensive Ashley sectional. All pieces are power recliners including the chase. Upon delivery, all the pieces looked good and functioned properly. 4 days after delivery, the chase recliner practically fell to the floor. I pulled the couch out and inspected the back of the chase. There are flaps secured by Velcro on the back and when I opened it, I noticed screws were sticking out and blocks of wood were used as if someone tried to fix this prior to delivery. I called Ashley customer service and they had to send a technician out to inspect it. A week... More...
    (Furniture)
    NoToAshley's Picture   NoToAshley    0 Comments   Comments
  • Very Poor Customer Service Experience



    My experience with Ashley furniture is somewhat bitter sweet. Walking around the showroom and dealing with the salesperson was a very pleasant, if not enjoyable experience, however, my follow up experiences (yes! very much plural) with Customer Service has been deplorable, to say the least. I had purchased an entire bedroom suite. My headboard and dresser mirror were damaged upon delivery (which to my thinking, should be replaced. Period.) There should be no question to the extent of damage, product that I had purchased, new, should be delivered in good condition. I had purchased my... More...
    (Furniture)
    HCaryleena's Picture   HCaryleena    0 Comments   Comments
  • never buy anything from ashley furniture



    I wanted to buy a bed for black friday and the sales girl lied and decieved me the entire time...I filled out a credit application thinking it was a loan I could use to buy a bed after the sales lady ran my credit she signed me up for a credit card and then decided to tell me I had to pay 20% of a 800 dollar bed!!!! I didnt have that kind of money and was upset that the sales lady left big details out. After this situation Ifrequested a vopy of the application amd the sales lady wouldnt provode me with anything I have since called corporate and delt with the Owner who is W. BOGUS he and the... More...
    (Furniture)
    kiana07's Picture   kiana07    0 Comments   Comments
  • Millennium Collection at Ashley Furniture



    Ashley delivered my sofa with Chaise (Gander Thunder Sectional with right facing chaise, SKU: U8130617) on August 12, 2013. It is a beautiful color and style. Unfortunately, looks are deceiving! To make the "tucks" in the seat cushions, they cut holes in the middle of the cushion and then place a plastic piece in the hole to make a tuck in the cushion. One of the tucks is exactly where one sits on the chaise. Guess what a hole in the middle of material does!? It weakens the material structurally! FYI, in building materials, the creation of holes in materials are strictly... More...
    (Furniture)
    PinkySue's Picture   PinkySue    0 Comments   Comments

Ashley Furniture Reviews By Product

 

Ashley Furniture Comments


parminder says: (8 months ago)
 0
Ashley have no good service



iamtlc4u says: (1 year ago)
 0
I purchased a sectional and after it was delivered, I noticed about 2 weeks later that a nail or staple had punctured through the back of the material and caused a small tear. I called Cust Svc and they told me that they would order the part and have a technician come out. I had no idea that the part was the cloth! This is so tacky and it is not fair that they do not refund anything.



thienly says: (1 year ago)
 0
Bad customers service. Bought lots of stuff from ashley Furniture store got a defected bed frame. And one of the mattress that i bought cost 2, ,000 thousands and it supposed to be firm like I tried it in the store but it not. Very soft and sinking. Called the customer service but they all denied and had sent several technique to check, one said it wrong matress and one said this is not the right one. But when the customer service called back they were saying the mattress is not defect. How ever the mattress I bought it discontinued what a coincidence I just bought it within 2 weeks. How can it be.



Aggiejoey7 says: (2 years ago)
 0
Please do not ever buy anything from Ashley furniture. I purchased an all leather couch and love seat. We have only had it for 2 months. We have no small children in our home and the cushions look like we have had this set for 10 years. They are all lumpy and dented in. We had 2 people come and look at this and of course they say it is normal wear and tear. Customer service was very abrupt and rude. They are doing nothing about this and this set cost 3,000. Debbiewein7@gmail.com



Aggiejoey7 says: (2 years ago)
 0
Please do not ever buy anything from Ashley furniture. I purchased an all leather couch and love seat. We have only had it for 2 months. We have no small children in our home and the cushions look like we have had this set for 10 years. They are all lumpy and dented in. We had 2 people come and look at this and of course they say it is normal wear and tear. Customer service was very abrupt and rude. They are doing nothing about this and this set cost 3,000. Debbiewein7@gmail.com



saeeda says: (3 years ago)
 0
I BROUGHT A LIVING ROOM SET FOR WIFE MID FEB 2012. WHEN IT WAS DELIVERED THE 3 OF THE FEET WERE BANGED UP,AND A PIECE OF THE FRUNITURE WAS DELIVERED. I CALLED AND COMPLAINED WAS TOLD THEY WILL SEND THE REPLACEMENT FEET AND THEY WILL REDELIVER OTHER PIECE WITHIN A WEEK. IT IS MARCH 30,2012 AND IM STILL GETTING RUUNAROUNDS WITH THESE PEOPLE. THIS IS SUCH A TOTAL INCONVIENCE TO ME AND THE FAMILY AND FRIENDS I INVITED TO NY DINNER PARTY THAT HAS PASSED



Altadude says: (3 years ago)
 0
Ashley furniture is complete crap! All of the furniture we bought was broken within 2 years. The finish rubbed off of the tables with the lightest of touch. The sleeper sofa collapsed, the springs pulled the frame apart on the chair, and the arm broke off of the love seat. I will never give Ashley another cent.



lambchop3 says: (3 years ago)
 0
I wish I had read the reviews before I bought. Being that I was from out of town (purchasing furniture in Ft. Myers,Fl) I called to make sure that the pieces I had seen online would be available immediately. I was told not a problem because they had a big warehouse in Ft. Lauderdale. Purchased and paid for furniture and set up delivery 6 days later. Day before the sleeper couch was to be delivered I was told that it was given to someone else because even if they purchased it after me that if they wanted and earlier delivery date they would get the couch.They sold the same couch twice. I was called the day after the couch (Sat.) was to be delivered and told that they had a couch and it would be delivered on Tues. Sent my real estate agent over to wait for the couch..it never came and they didn't even bother to let me know...Needless to say they are now saying that the couch is back-ordered and won't be in for 3 more weeks. The sales people at Ashley will do anything for a sale.All I can say is buyer beware...stay away from Ashley!



lambchop3 says: (3 years ago)
 0
I wish I had read the reviews before I bought. Being that I was from out of town (purchasing furniture in Ft. Myers,Fl) I called to make sure that the pieces I had seen online would be available immediately. I was told not a problem because they had a big warehouse in Ft. Lauderdale. Purchased and paid for furniture and set up delivery 6 days later. Day before the sleeper couch was to be delivered I was told that it was given to someone else because even if they purchased it after me that if they wanted and earlier delivery date they would get the couch.They sold the same couch twice. I was called the day after the couch (Sat.) was to be delivered and told that they had a couch and it would be delivered on Tues. Sent my real estate agent over to wait for the couch..it never came and they didn't even bother to let me know...Needless to say they are now saying that the couch is back-ordered and won't be in for 3 more weeks. The sales people at Ashley will do anything for a sale.All I can say is buyer beware...stay away from Ashley!



MADEAFOOL1 says: (4 years ago)
 0
I WISH I HAD READ THIS BEFORE I SPENT MY MONEY KATRINA LEWIS



randy1250 says: (4 years ago)
 0
We purchased a brown leather living room set about six months ago. About 3 months after purchase, we could see that the coloring was coming off. You could tell exactly where I had been sitting. I could expect this discoloration after several years but not after 3 months. I had two tecnicians come out and both said it was normal wear. I asked the second tecnician if he had seen many couches with this problem. I stated he had not seen any. My next question was "If you have not seen any, then how can you tell the difference between normal wear and a manufacturer defect. He had no answer. Surprise. The company has refused to do anything. In our city, we have a county mediation service which Ashley has refused to respond too. My next step is to take them to Small Claims Court. I just mailed my intent to Ashley. I should be fair in saying that the store manager and sales person have been sympathetic but say it has to go through customer service in Phoenix. I feel that even if I loose, I have still caused some inconvenience to the company.



Mattie445 says: (5 years ago)
 0
DON'T DEAL WITH ASHLEY AND TAKE CITIBANK NO INTEREST FOR 36 MONTH DEAL! What a ripoff - Two days late and you get the 0% interest taken away and (believe it) 98% APR - and I have over 715 credit rating.



JMCP says: (6 years ago)
 0
Today is 1-24-09, we were looking for bedroom furniture and I had read all the bad comments abaout Ashley furniture store. At first I believed some of it but not the one of how they talk to the customer. My husband and I went in to the Ashley furniture store at Arlington TX. and a sales man said hi guys how are you. My husband said that is not the proper way to talk to a customer. The sales man said if you don't like how you are being treated you can just leave. Not even ten steps into the store and we left. So believe all the comments.



wendell says: (6 years ago)
 0
I am VERY unhappy with a chair I bought from Ashley and the response from customer service is ridiculous. How you think you can rip people off with inferior products is beyond me, and I don't appreciate being talked to like I'm an idiot. I am a college graduate and I hope not teaching one of your children.
Fading in 10 months is not something I did. There are 2 adults who live in this house and we work all day, so you do the math as to how much use that chair has gotten. As was suggested to me, NOTHING has been put on that chair in the way of a cleaning. Why would I do that.....as also suggested. Sure I got all kinds of warranties, but they include everything except fabric fading which leads me to believe I have been nothing but deceived. I'm sure, as usual, you will do nothing about this complaint except maybe say you're sorry (not acceptable) and I will do everything in my power to discredit Ashley Furniture. I will tell every one I know what a ridiculous rip off your store is and how you DO NOT back up inferior merchandise. Too bad, I thought you were a quality store.



Toby says: (6 years ago)
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I purchased a recliner and couch from Ashley's Furniture and had nothing but trouble from day 1. I tried to resolve the problem with them but they do not stand behind their products. They were rude and did not stand behind their arrantee. I complained 6 weeks after I got the set and they stalled and procrastinated and gave the worst excuses for not wanting to do something about it. I am planning on taking them to small claims court to resolve the problem. They were very arrogant and told me they never lost a case. If anyone can tell me if they evr had the same experience and took them to court, I would appreciate if you would let me know what the end result was.MFy e-mail is minniemouse.18@netzero.net




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