Ashley Furniture Reviews and Complaints

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Ashley Furniture Reviews

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  • Unprofessional Management



    I tried to purchase a bed from Ashley in the Elmwood Shopping Center in Harahan La. The salesperson charged me $851.00 for what was suppose to be a $299.00 bed. Of course he ordered the wrong bed and they would not honor their advertisement for the $299.00 bed as I was told it cost them more and it was their perogative. I thought this was very unprofessional that a manager would discuss their bottom line with a customer. I will no longer visit that store and will be sure to tell anyone I know not to buy there also. More...
    (Furniture)
    taurus's Picture   taurus    0 Comments   Comments
  • 10 months still no mechandise



    bought a complete bedroom set. got the bed part. waited 3 months went to store refuse to leave until I knew when being delivered. got the dressers and 1 nightstand. delivery damaged my hallway and dressers. bed started falling after the second day frame bent. dressers all scratched up some drawers are broken. 10 months later still no nightstand went to store again only to find out store is closed down. waste of almost $2000. More...
    (Furniture)
  • 10 months still have not recieved nightstand bed broken



    I bought a whole bedroom set. 10 months later still waiting for a nightstand. bed keeps falling after second day frame is bent. only got 2 pieces first time. waited and waited 3 moths past went to store refused to leave until I knew when rest of set was going to be delivered. when delivered damaged my hallway and dresser. complained and nothing I went to go back to the store both locations are closed. not worth it. still have not received a night stand. spent almost $2000 for nothing. More...
    (Furniture)
    jenea's Picture   jenea    0 Comments   Comments
  • Things to KNOW about Ashley Furniture



    Short and Sweet.... ordered furniture 12-29-13,,,, have not received it today yet..3-2-14. have returned to store twice. even changed up on the furniture, because this new one is more available... No furniture yet... returned to store for answers , it will be another two weeks ... asked for refund, it will take 2 weeks to receive that...poorly run company... if you don't have in a ware house or readily available then don't sale it!!!!!!!!!!!... if your manufacture cannot keep up with supply and demand , then i'm sure you can find another to meet your company needs........ More...
    (Delivery Services)
    lazarog53's Picture   lazarog53    0 Comments   Comments
  • smelly OSB board in chair recliner



    Feb. 11, 2014 I bought a recliner chair 4 days ago, Friday Feb. 7, 2014 from Ashley Furniture Store in Cookeville, TN 620 W Jackson St, Cookeville, TN (931) 528-7783. As soon as I got the chair home and I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store on Sat. to ask what was in the furniture. One lady said (after she called her husband to check on the name) OSB board. She said this makes the furniture strong (and also stink). I told her I couldn%u2019t breathe because of the smell. She said she has... More...
    (Furniture)
    connieis's Picture   connieis    0 Comments   Comments
  • Ashley furniture made with OSB board in recliner, bad smell, allergy response



    I bought a recliner 3 days ago. As soon as I got it home I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store to ask what was in the furniture. One lady said after she called her husband to check on the name, OSB board. She said this makes the furniture strong. I told her I couldn't breathe because of the smell. She said she has worked at Ashley for 15 years and never had that complaint. If you know about OSB board it is used as underflooring and gases off, not what I would put in furniture for people... More...
    (Furniture)
    connieis's Picture   connieis    0 Comments   Comments
  • ashley furniture durablend sectional horrible peeling



    I own an ashley furniture durablend sectional antique. Its three years old and it has been peeling for quite a while. We are very unhappy with the quality. I feel like there is nothing we can do, and that we might as well throw it out for all the help weve gotten. The couch was beautiful and very comfortable, but very low quality. Ive emailed ashley furniture. Still hoping for some answers or help. Id love to be able to tell people how pleased we are with ashley furniture instead of how dissatisfied we are! More...
    (Furniture)
    nhadd's Picture   nhadd    1 Comments   Comments
  • EXTREAMLY TERRIBLE QUALITY/NEVER PURCHASE THIS BRAND AGAIN



    My husband purchased a two piece leather sofa and loveseat in October 2010 as a gift for me. The leather is pealing off and cracking. It is so bad that I have had to keep it covered with sofa covers for the past six months because it looks horrible and the leather continues to peel off. We will never purchase this brand of furniture again. I actually had a generic leather sofa and love seat that had been purchased from Sticks and Stuff Furniture Store, that had been purchased 8 years prior to the Ashley purchase, and was still in good condition with no cracks or peeling. I do not believe... More...
    (Furniture)
    1unhappybuyer's Picture   1unhappybuyer    1 Comments   Comments
  • ashley furniture damage swirl marks scratches table used



    Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the... More...
    (Furniture)
    pheanix's Picture   pheanix    0 Comments   Comments
  • Ashley Sectional is crap



    My wife and I purchased a very expensive Ashley sectional. All pieces are power recliners including the chase. Upon delivery, all the pieces looked good and functioned properly. 4 days after delivery, the chase recliner practically fell to the floor. I pulled the couch out and inspected the back of the chase. There are flaps secured by Velcro on the back and when I opened it, I noticed screws were sticking out and blocks of wood were used as if someone tried to fix this prior to delivery. I called Ashley customer service and they had to send a technician out to inspect it. A week... More...
    (Furniture)
    NoToAshley's Picture   NoToAshley    0 Comments   Comments
  • Very Poor Customer Service Experience



    My experience with Ashley furniture is somewhat bitter sweet. Walking around the showroom and dealing with the salesperson was a very pleasant, if not enjoyable experience, however, my follow up experiences (yes! very much plural) with Customer Service has been deplorable, to say the least. I had purchased an entire bedroom suite. My headboard and dresser mirror were damaged upon delivery (which to my thinking, should be replaced. Period.) There should be no question to the extent of damage, product that I had purchased, new, should be delivered in good condition. I had purchased my... More...
    (Furniture)
    HCaryleena's Picture   HCaryleena    0 Comments   Comments
  • never buy anything from ashley furniture



    I wanted to buy a bed for black friday and the sales girl lied and decieved me the entire time...I filled out a credit application thinking it was a loan I could use to buy a bed after the sales lady ran my credit she signed me up for a credit card and then decided to tell me I had to pay 20% of a 800 dollar bed!!!! I didnt have that kind of money and was upset that the sales lady left big details out. After this situation Ifrequested a vopy of the application amd the sales lady wouldnt provode me with anything I have since called corporate and delt with the Owner who is W. BOGUS he and the... More...
    (Furniture)
    kiana07's Picture   kiana07    0 Comments   Comments
  • Millennium Collection at Ashley Furniture



    Ashley delivered my sofa with Chaise (Gander Thunder Sectional with right facing chaise, SKU: U8130617) on August 12, 2013. It is a beautiful color and style. Unfortunately, looks are deceiving! To make the "tucks" in the seat cushions, they cut holes in the middle of the cushion and then place a plastic piece in the hole to make a tuck in the cushion. One of the tucks is exactly where one sits on the chaise. Guess what a hole in the middle of material does!? It weakens the material structurally! FYI, in building materials, the creation of holes in materials are strictly... More...
    (Furniture)
    PinkySue's Picture   PinkySue    0 Comments   Comments
  • Ashley Furniture cheats consumer. so beware



    I bought lots of stuff from ashley funiture but there is a few things that I'm not happy. One of the bed frame is defeced. One of the mattress is not the one I chose in the store that they divery. I called customer service to complain about the mattress they keep denying that was the right one because you cannot returned when they delivered. The matress in the store which I had try was very firm and the one they sent it to me was very soft and sinking. They cheat the customer and how ever they also said the mattress that I bought it discontinued. How possible is that happen. What am I... More...
    (Miscellaneous)
    thienly's Picture   thienly    0 Comments   Comments
  • Horrible experience with Ashley Furniture, no customer service



    Horrific experience shopping for a bedroom set for my two year old granddaughter. They sold us two sets of bedrails, when we only needed one. Back ordered for over two weeks. Finally put the bed together, and it sits over 3 FEET off the floor!! I can't get into the bed myself. it's a safety hazzard if she ever fell off the bed. Called the store up in The Woodlands, TX and they said they would take the boxspring back but NO refund or store credit when THEY were the ones that put the order together wrong. How can that be? They're the professionals. The bed should have had... More...
    (Furniture)
    Corrine's Picture   Corrine    0 Comments   Comments
  • Montage Warranty Program



    Ashley Furniture switched to this company a few years ago and they are horrible! With the previous company, if you had damage you told them what it was and where and they would come out within a few days. Great. This company, you have to print out a paper and if you do not have Internet, they will mail it to you. Then, you have to put where all the damage is on a random picture they already have on the paper AND then they decide if their technicians can come out and fix it, which can take a couple of days!!! So the whole process can take up to TWO weeks!!!! They practically make you fill... More...
    (Repair Services)
    CVal27's Picture   CVal27    0 Comments   Comments
  • Damaged furniture



    I purchased the Northshore Furniture Living Room set from coleman furniture New York. The delivery company damaged the sofa and loveseat and table. They took the furniture back to repair. The leather on the sofa is badly damaged as the professional person that repaired it damaged it more. Coleman Furniture says the manufacturer, in this case, Ashley furniture, has reviewed the product and is up to Ashley standards. I know that this is not the case. coleman is charging me 25% restocking fee plus shipping fees maybe if I return the damaged furniture that I was not liable for. Can anything be... More...
    (Furniture)
  • Ashley HORRIBLE customer service!



    First a protection plan warranty was placed on my tickect that I told the sales guy I did NOT want. I didn't realize it until a couple of weeks later. I asked for it to be removed and they stated I was two days too late. Another way to rip people off! In addition to that they brought my suppose to be new bedroom set with a footboard that was scratched up in about 6 locations. I called to complain and they sent a technician out to paint it with a wood pen. HORRIBLE!! I had three of those in my drawer and could have done that myself. I spent way too much money to receive customer... More...
    (Furniture)
    dlynnae's Picture   dlynnae    0 Comments   Comments
  • Poor quality fabric and cushions=awful customer support



    I purchased 2 couches, a chair and ottoman from Ashley through Furniture Deals on line in 2010. I live in a very rural area-so there aren't too many furniture places in our area. I had bought Ashley furniture before (table and bedroom set) from their actual store with no issue. After a few months the cushions were collapsing and the covers were snagging and showing a lot of wear. I called Furniture Deals and they sent me 6 brand new cushions to solve the problem. Now, around 6/2012 I started having the same problem. This time it was much worse as the seams were actually tearing apart.... More...
    (Furniture)
    Stormy10's Picture   Stormy10    1 Comments   Comments
  • Purchased INFESTED Bed



    I recently purchased a brand new sealey pillow top plush from ashleys furniture in orange park fl. Well they delivered it to my house a few days later. I pay $111 a month for this bed. I have only had it ONE month and it is infested with bed bugs! I will not sleep on this bed any longer. They said they bed came from a warehouse so the bugs could have been from there. Also I noticed under the bed the black cloth was ripped...I am very un satisfied. The bed bugs are not from my house we have NEVER had this problem and they are not on any other beds or furniture in the house. I am also... More...
    (Furniture)
  • Poor Customer Service



    This has been a horrible experience. I purchased furniture 1,049.36 invoice # 1258627 on 2/28 was told 2-3 weeks delivery estimate by the sales representative and that the delivery was free. After I paid for the furniture I was told 4-6 weeks and was charged for delivery . I emailed corporate to complain because the store was not acknowledging I was advised my delivery was free, and finally someone called me and had the delivery charge refunded. The furniture was delivered today 4/5/2013. Upon delivery I asked the driver was the furniture in it's crates/boxes he advised me no , I... More...
    (Furniture)
  • ashley furniture, 2 recliners



    these chairs are very poor quality. we've one had for thfinish on handle wore off, fabric wearing already. when reclined rub the carpet causing wear. 2chairs purchased. we will be surprised if they last another year. we had lazyboy for over 20years and did not have these problems. very disappointed and wish we could take back with full refund but we know that won't happened because of this bad company. I will never purchase another item from this company. More...
    (Furniture)
    pepper2's Picture   pepper2    0 Comments   Comments
  • broke furniture. bad customer service.



    Had 2 major issues in less than a week after bought furniture. repair men were extremely INCOMPETENT. one of the repair men was the supervisor, so just imagine. he couldn't take any criticism , so he walked out on me without finishing the repairs, very very professional . the other guy smelled so bad , we had to open the windows, and turn on the fan , and this is in the winter. please please don't buy furniture from ashley furniture in salem NH. More...
    (Furniture)
    sam12107's Picture   sam12107    0 Comments   Comments
  • Coleman Furnature of NY - 3 Months and no furniture!



    I tried to purchase two Ashley chairs through Coleman Furniture in NY and they never delivered. They accepted payment, however they never returned any calls. The chairs were purchased on December 26th 2012 and I finally had to cancel the order March 11 2013. All there was when I called was someone with an excuse, but no delivery times. Apparently the chairs were damaged, or a part was missing and being shipped to the factory - but never any firm delivery dates. Buyer beware of Cole furniture - distributor of Ashley Furniture. More...
    (Furniture)
    mlimey's Picture   mlimey    1 Comments   Comments
  • Ashley Furniture Broken Promises and Aweful Customer Service



    Purchased a $2000 bedroom set for our 3 1/2 yr old twins. We were promised a phone call 2-3 hours before they dropped off the furniture. Phone call never came. My husband contacted the store at least 6 times through out that day to see what the status was of the delivery. Each time a sales rep advised us that they would call us back in 5-10 minutes. We were never contacted, not once. Finally my husband got a hold of the GM of the store here in Live Oak, Texas, The GM advised my husband that the driver had been to our home at 11:30am that morning for the drop off. Funny thing is they did not... More...
    (Furniture)
    aarmstrong212's Picture   aarmstrong212    0 Comments   Comments
  • Never Never again at Ashley Furniture



    Furniture purchase experience at Ashley turned into a nightmare. This store chain (according to Store Sales Mgr. new policy implimented) bears no responsibility for completed sales. Responsibility shifts to a corporate office somewhere Maryland. My purchased furniture has a number of defects. I tired to return the furniture to the store, shortly after inspecting the furniture, they refused to take the defective pieces unused and still in the box! Going on 3 months and no solution yet. You have to call them, despite assurances that they promise to return your calls. If I would have known... More...
    (Furniture)
  • Ashley Furniture/very frustrating



    I bought a bedroom set 74 days ago. Still dont have it. They told me that they had everything except for the bed rails and were just waiting for them to come from the manufacturer. That was after 4 weeks. After that I would call to check the status on the furniture and they would tell me it would be in at the end of the week. This went on for about 4 more weeks. Then finally after I was fed up, I voiced my displeasure with customer service. And what do you know, later that day I got a call from them saying that the rails were in and they would call me in a few days and set up a delivery... More...
    (Furniture)
  • Delivery



    I placed a first time order with Ashley's Furniture. Wait two weeks for deliver, for them to call me the day before delivery and tell me 2 out of 3 pieces I ordered was ready and would be delivered. Then they stated I would receive the 3rd piece the following week, took off two days to wait for the furniture!! When it came time to deliver the 3rd piece the delivery guys said it did not fit in the elevator. The sales rep in the store stated that if something did not fit in the elevator they could walk it up and it would just be an additional charge, which I was totally fine with, it... More...
    (Furniture)
  • Ashley furniture not holding up



    I purchased a couch, loveseat, and recliner. It looked great but after 2 months the padding was gone. Called the WOW store we bought it from and they came out and put padding in. Then about 2 months later it happened again. Called and he gave me a box of padding to put in. I did. Then it started again with the padding. called Ashley and they said they could not help it was a store issue, the store says it is an Ashley issue. This sucks and will never buy Ashley again, nor will i buy from this store again. I will also tell everyone i know not to buy More...
    (Furniture)
    jkmscottie's Picture   jkmscottie    0 Comments   Comments
  • ashley furniture is crooks



    we bought a leather couch sectional from Ashley.The salesman sold us on it by telling us with the protection plan everything is covered.Perfect couch for people with kids and dogs,if it even rips ashley will come and try to fix it,if they cant they will get you a new couch.All lies...We have had the couch for less than 2 years and the leather is pealing off.Like sun burned skin.We called ashley,and called,and called,they of course finally returned the call saying that it was not covered in the warrenty which we payed an extra 300 dollars for.The manager of the store actually told us to put... More...
    (Furniture)
    denisem's Picture   denisem    1 Comments   Comments
  • Poor quality at Ashley Furniture!



    I purchased a table with a leaf at Ashley Furniture. I bought it on clearance, "as-is", knowing it had a few light scratches. When I returned to pick it up, it seemed to have a few more nicks and dings, as if they knew I already signed the paper work and were careless taking it to the loading area. As we were setting it up at home we noticed how poorly it was constructed. The finish on top is easily scratched and bubbles/flakes up around the edges. In some small spots it is missing stain. The bottom of the table shows the poor quality of craftsmanship and materials. The top... More...
    (Furniture)
    CatBizz6's Picture   CatBizz6    0 Comments   Comments
  • Paid for furniture 4 weeks ago & never received it



    On Black Friday, my family and I headed to Ashley Furniture located in Secaucus, NJ. We purchased a whole living room set [love seat, recliner, sofa, and three tables]. Our first delivery came the following week and everything arrived in a color we did not purchase. All the furniture was refused and taken back and a representative let us know that our furniture in the right color would be able in one more week. Second week after Black Friday our furniture came and the sofa cushion was slashed. Once again we refused the delivery and asked for intact furniture. They promised our shipment... More...
    (Furniture)
    HudsonNJ23's Picture   HudsonNJ23    0 Comments   Comments
  • Ashley furniture broken couch, warranty problems



    Nov 29 Couch frame broke. Nov 30 Called store customer service. She asked me to email pictures to show her technician to see if covered by factory warranty. Said it would take a couple of days. Sent pictures. Dec 3 Received call saying not covered by factory warrantee. Gave me number for Montage. Called Montage to make a claim. They have no record of purchase. Told to call store back and get Plan #. Called store, talked to Michael. Explained I needed Montage Plan # for purchase. purchase Said they did not have access. He emailed me a copy of my... More...
    (Furniture)
    elroyalan's Picture   elroyalan    1 Comments   Comments

Ashley Furniture Reviews By Product

 

Ashley Furniture Comments


iamtlc4u says: (6 months ago)
 0
I purchased a sectional and after it was delivered, I noticed about 2 weeks later that a nail or staple had punctured through the back of the material and caused a small tear. I called Cust Svc and they told me that they would order the part and have a technician come out. I had no idea that the part was the cloth! This is so tacky and it is not fair that they do not refund anything.



thienly says: (8 months ago)
 0
Bad customers service. Bought lots of stuff from ashley Furniture store got a defected bed frame. And one of the mattress that i bought cost 2, ,000 thousands and it supposed to be firm like I tried it in the store but it not. Very soft and sinking. Called the customer service but they all denied and had sent several technique to check, one said it wrong matress and one said this is not the right one. But when the customer service called back they were saying the mattress is not defect. How ever the mattress I bought it discontinued what a coincidence I just bought it within 2 weeks. How can it be.



Aggiejoey7 says: (2 years ago)
 0
Please do not ever buy anything from Ashley furniture. I purchased an all leather couch and love seat. We have only had it for 2 months. We have no small children in our home and the cushions look like we have had this set for 10 years. They are all lumpy and dented in. We had 2 people come and look at this and of course they say it is normal wear and tear. Customer service was very abrupt and rude. They are doing nothing about this and this set cost 3,000. Debbiewein7@gmail.com



Aggiejoey7 says: (2 years ago)
 0
Please do not ever buy anything from Ashley furniture. I purchased an all leather couch and love seat. We have only had it for 2 months. We have no small children in our home and the cushions look like we have had this set for 10 years. They are all lumpy and dented in. We had 2 people come and look at this and of course they say it is normal wear and tear. Customer service was very abrupt and rude. They are doing nothing about this and this set cost 3,000. Debbiewein7@gmail.com



saeeda says: (2 years ago)
 0
I BROUGHT A LIVING ROOM SET FOR WIFE MID FEB 2012. WHEN IT WAS DELIVERED THE 3 OF THE FEET WERE BANGED UP,AND A PIECE OF THE FRUNITURE WAS DELIVERED. I CALLED AND COMPLAINED WAS TOLD THEY WILL SEND THE REPLACEMENT FEET AND THEY WILL REDELIVER OTHER PIECE WITHIN A WEEK. IT IS MARCH 30,2012 AND IM STILL GETTING RUUNAROUNDS WITH THESE PEOPLE. THIS IS SUCH A TOTAL INCONVIENCE TO ME AND THE FAMILY AND FRIENDS I INVITED TO NY DINNER PARTY THAT HAS PASSED



Altadude says: (2 years ago)
 0
Ashley furniture is complete crap! All of the furniture we bought was broken within 2 years. The finish rubbed off of the tables with the lightest of touch. The sleeper sofa collapsed, the springs pulled the frame apart on the chair, and the arm broke off of the love seat. I will never give Ashley another cent.



lambchop3 says: (3 years ago)
 0
I wish I had read the reviews before I bought. Being that I was from out of town (purchasing furniture in Ft. Myers,Fl) I called to make sure that the pieces I had seen online would be available immediately. I was told not a problem because they had a big warehouse in Ft. Lauderdale. Purchased and paid for furniture and set up delivery 6 days later. Day before the sleeper couch was to be delivered I was told that it was given to someone else because even if they purchased it after me that if they wanted and earlier delivery date they would get the couch.They sold the same couch twice. I was called the day after the couch (Sat.) was to be delivered and told that they had a couch and it would be delivered on Tues. Sent my real estate agent over to wait for the couch..it never came and they didn't even bother to let me know...Needless to say they are now saying that the couch is back-ordered and won't be in for 3 more weeks. The sales people at Ashley will do anything for a sale.All I can say is buyer beware...stay away from Ashley!



lambchop3 says: (3 years ago)
 0
I wish I had read the reviews before I bought. Being that I was from out of town (purchasing furniture in Ft. Myers,Fl) I called to make sure that the pieces I had seen online would be available immediately. I was told not a problem because they had a big warehouse in Ft. Lauderdale. Purchased and paid for furniture and set up delivery 6 days later. Day before the sleeper couch was to be delivered I was told that it was given to someone else because even if they purchased it after me that if they wanted and earlier delivery date they would get the couch.They sold the same couch twice. I was called the day after the couch (Sat.) was to be delivered and told that they had a couch and it would be delivered on Tues. Sent my real estate agent over to wait for the couch..it never came and they didn't even bother to let me know...Needless to say they are now saying that the couch is back-ordered and won't be in for 3 more weeks. The sales people at Ashley will do anything for a sale.All I can say is buyer beware...stay away from Ashley!



MADEAFOOL1 says: (3 years ago)
 0
I WISH I HAD READ THIS BEFORE I SPENT MY MONEY KATRINA LEWIS



randy1250 says: (4 years ago)
 0
We purchased a brown leather living room set about six months ago. About 3 months after purchase, we could see that the coloring was coming off. You could tell exactly where I had been sitting. I could expect this discoloration after several years but not after 3 months. I had two tecnicians come out and both said it was normal wear. I asked the second tecnician if he had seen many couches with this problem. I stated he had not seen any. My next question was "If you have not seen any, then how can you tell the difference between normal wear and a manufacturer defect. He had no answer. Surprise. The company has refused to do anything. In our city, we have a county mediation service which Ashley has refused to respond too. My next step is to take them to Small Claims Court. I just mailed my intent to Ashley. I should be fair in saying that the store manager and sales person have been sympathetic but say it has to go through customer service in Phoenix. I feel that even if I loose, I have still caused some inconvenience to the company.



Mattie445 says: (5 years ago)
 0
DON'T DEAL WITH ASHLEY AND TAKE CITIBANK NO INTEREST FOR 36 MONTH DEAL! What a ripoff - Two days late and you get the 0% interest taken away and (believe it) 98% APR - and I have over 715 credit rating.



JMCP says: (5 years ago)
 0
Today is 1-24-09, we were looking for bedroom furniture and I had read all the bad comments abaout Ashley furniture store. At first I believed some of it but not the one of how they talk to the customer. My husband and I went in to the Ashley furniture store at Arlington TX. and a sales man said hi guys how are you. My husband said that is not the proper way to talk to a customer. The sales man said if you don't like how you are being treated you can just leave. Not even ten steps into the store and we left. So believe all the comments.



wendell says: (5 years ago)
 0
I am VERY unhappy with a chair I bought from Ashley and the response from customer service is ridiculous. How you think you can rip people off with inferior products is beyond me, and I don't appreciate being talked to like I'm an idiot. I am a college graduate and I hope not teaching one of your children.
Fading in 10 months is not something I did. There are 2 adults who live in this house and we work all day, so you do the math as to how much use that chair has gotten. As was suggested to me, NOTHING has been put on that chair in the way of a cleaning. Why would I do that.....as also suggested. Sure I got all kinds of warranties, but they include everything except fabric fading which leads me to believe I have been nothing but deceived. I'm sure, as usual, you will do nothing about this complaint except maybe say you're sorry (not acceptable) and I will do everything in my power to discredit Ashley Furniture. I will tell every one I know what a ridiculous rip off your store is and how you DO NOT back up inferior merchandise. Too bad, I thought you were a quality store.



Toby says: (6 years ago)
 0
I purchased a recliner and couch from Ashley's Furniture and had nothing but trouble from day 1. I tried to resolve the problem with them but they do not stand behind their products. They were rude and did not stand behind their arrantee. I complained 6 weeks after I got the set and they stalled and procrastinated and gave the worst excuses for not wanting to do something about it. I am planning on taking them to small claims court to resolve the problem. They were very arrogant and told me they never lost a case. If anyone can tell me if they evr had the same experience and took them to court, I would appreciate if you would let me know what the end result was.MFy e-mail is minniemouse.18@netzero.net




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