Ashley Furniture Reviews and Complaints

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Ashley Furniture Reviews

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  • Still Haven't Recieved Couch



    I recently bought a couch that I loved from Ashley Furniture. On our first delivery date the driver of the truck decided it would take too much time to figure out how to get the truck into our apartment complex and up to our 3rd floor apartment (because we "hadn't told him" it was the third floor even though I have a photo copy of the form we filled out that said it was....) so he just left. Effectively meaning he stole our couch... He then refused to pick up phone calls from either the warehouse or my husband. After spending several HOURS on the phone with various... More...
    (Furniture)
    EMSJ's Picture   EMSJ    0 Comments   Comments
  • Ashley Furniture,entertainment center



    I will never buy from Ashley Furniture again.The entertainment center color was darker then in the store or there web site,told the saleswomen I did not want anything to dark.Both piers seams are no way flushed and one is uneven.Talked into excepting it,it will be fixed.That was 2 months ago.Had several appointments with Technician who did not come.One time waited all day,Ashley Furniture did not call to tell me Technician had canceled. Talk several times with manager who stated he would call me back,he did not! More...
    (Furniture)
    lgab's Picture   lgab    0 Comments   Comments
  • Couches Tearing



    I will never in life buy furniture from you again. I ordred 2 rooms of furniture in January of 2012. The relciner started peeling and tearing in the first year. They repaired the chair. Not is ripping again. I had the coverage that I paid for and put in a claim only to be told it is not covered. My couch is now tearing too. What a rip off I am so angry I could tip your heads off. I spent over $3000.00 for this piece of crap. I am telling everyone I know not to shop there. I Bought it at the location on Venice Boulevard which is not longer there. I would really like to have this... More...
    (Furniture)
  • No Furniture!



    Ordered 3 full rooms of furniture May 24th. It's now June 30th. We were told our furniture would be delivered in 3 weeks. Our bed was delivered, however, the drawers under the bed were broken. The delivery men told us they would take care of it and have new drawers within a week. It's been 2 weeks so I called customer service, they claim there was nothing in the system stating any problems with my bed or any replacement parts needed! I call Ashley Furniture weekly to check on the delivery status of our furniture and I get the same response, "It's finally in stock, will... More...
    (Furniture)
    dena's Picture   dena    0 Comments   Comments
  • Ashley sofa physically injuring my family



    I purchased the Jordon/Durablend sofa and there is no padding on the inside of the arm of the sofa along the frame. Just solid wood corners all around. I sat on the end cushion and clipped the arm of the sofa when I sat down. As a result I broke my tailbone. My 2 year old son has also hit his head on the arm of the sofa giving him bruises, no traumatic head injuries YET. Contacted Ashley and they denied any responsibility and refused to let me return the sofa. So now my family and I live in fear of who's going to be injured next. Thanks, Ashley!! More...
    (Furniture)
    mazy75's Picture   mazy75    0 Comments   Comments
  • Ashley Furniture Woodbridge Virginia, NEVER GO THERE!!!!!



    I'd never recommend ASHLEY FURNITURE to even my worst enemy, specifically the one in Woodbridge VA. The only thing they care is closing the deal, once they closed the deal; even your simple phone call about your account they do not answer no more.And the funny thing is they keep you on hold for hours just to discourage you; even inside the store once they found out your visit is not for purchasing they make you hanging around without any assistance to discourage you. Customer service is the worst I never experience in shopping life. Such a great bullshit with big commercials. More...
    (Furniture)
    kingrony's Picture   kingrony    0 Comments   Comments
  • Purchased Living room set, it has been repaired numerous times. I'm so done!!



    Purchased my first Brand new living room set & dining table from Ashley on furniture row in springdale. I purchased extended warranty insurance, Thank Goodness!! I need my furntiure repaired again, not sure how many times this makes. Table had to be replaced, they should have replaced the whole couch but shipped material to my house that i had to store until they got here. All of the furniture needs repaired, the material has thinned out, my main concern when purchasing and was told oh no, that wont happen! I am done, I want a new set of furniture!! My hand me down furniture far... More...
    (Furniture)
    Chatty's Picture   Chatty    0 Comments   Comments
  • Unprofessional Management



    I tried to purchase a bed from Ashley in the Elmwood Shopping Center in Harahan La. The salesperson charged me $851.00 for what was suppose to be a $299.00 bed. Of course he ordered the wrong bed and they would not honor their advertisement for the $299.00 bed as I was told it cost them more and it was their perogative. I thought this was very unprofessional that a manager would discuss their bottom line with a customer. I will no longer visit that store and will be sure to tell anyone I know not to buy there also. More...
    (Furniture)
    taurus's Picture   taurus    0 Comments   Comments
  • 10 months still no mechandise



    bought a complete bedroom set. got the bed part. waited 3 months went to store refuse to leave until I knew when being delivered. got the dressers and 1 nightstand. delivery damaged my hallway and dressers. bed started falling after the second day frame bent. dressers all scratched up some drawers are broken. 10 months later still no nightstand went to store again only to find out store is closed down. waste of almost $2000. More...
    (Furniture)
  • 10 months still have not recieved nightstand bed broken



    I bought a whole bedroom set. 10 months later still waiting for a nightstand. bed keeps falling after second day frame is bent. only got 2 pieces first time. waited and waited 3 moths past went to store refused to leave until I knew when rest of set was going to be delivered. when delivered damaged my hallway and dresser. complained and nothing I went to go back to the store both locations are closed. not worth it. still have not received a night stand. spent almost $2000 for nothing. More...
    (Furniture)
    jenea's Picture   jenea    0 Comments   Comments
  • Things to KNOW about Ashley Furniture



    Short and Sweet.... ordered furniture 12-29-13,,,, have not received it today yet..3-2-14. have returned to store twice. even changed up on the furniture, because this new one is more available... No furniture yet... returned to store for answers , it will be another two weeks ... asked for refund, it will take 2 weeks to receive that...poorly run company... if you don't have in a ware house or readily available then don't sale it!!!!!!!!!!!... if your manufacture cannot keep up with supply and demand , then i'm sure you can find another to meet your company needs........ More...
    (Delivery Services)
    lazarog53's Picture   lazarog53    0 Comments   Comments
  • smelly OSB board in chair recliner



    Feb. 11, 2014 I bought a recliner chair 4 days ago, Friday Feb. 7, 2014 from Ashley Furniture Store in Cookeville, TN 620 W Jackson St, Cookeville, TN (931) 528-7783. As soon as I got the chair home and I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store on Sat. to ask what was in the furniture. One lady said (after she called her husband to check on the name) OSB board. She said this makes the furniture strong (and also stink). I told her I couldn%u2019t breathe because of the smell. She said she has... More...
    (Furniture)
    connieis's Picture   connieis    1 Comments   Comments
  • Ashley furniture made with OSB board in recliner, bad smell, allergy response



    I bought a recliner 3 days ago. As soon as I got it home I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store to ask what was in the furniture. One lady said after she called her husband to check on the name, OSB board. She said this makes the furniture strong. I told her I couldn't breathe because of the smell. She said she has worked at Ashley for 15 years and never had that complaint. If you know about OSB board it is used as underflooring and gases off, not what I would put in furniture for people... More...
    (Furniture)
    connieis's Picture   connieis    0 Comments   Comments
  • ashley furniture durablend sectional horrible peeling



    I own an ashley furniture durablend sectional antique. Its three years old and it has been peeling for quite a while. We are very unhappy with the quality. I feel like there is nothing we can do, and that we might as well throw it out for all the help weve gotten. The couch was beautiful and very comfortable, but very low quality. Ive emailed ashley furniture. Still hoping for some answers or help. Id love to be able to tell people how pleased we are with ashley furniture instead of how dissatisfied we are! More...
    (Furniture)
    nhadd's Picture   nhadd    2 Comments   Comments
  • EXTREAMLY TERRIBLE QUALITY/NEVER PURCHASE THIS BRAND AGAIN



    My husband purchased a two piece leather sofa and loveseat in October 2010 as a gift for me. The leather is pealing off and cracking. It is so bad that I have had to keep it covered with sofa covers for the past six months because it looks horrible and the leather continues to peel off. We will never purchase this brand of furniture again. I actually had a generic leather sofa and love seat that had been purchased from Sticks and Stuff Furniture Store, that had been purchased 8 years prior to the Ashley purchase, and was still in good condition with no cracks or peeling. I do not believe... More...
    (Furniture)
    1unhappybuyer's Picture   1unhappybuyer    1 Comments   Comments
  • ashley furniture damage swirl marks scratches table used



    Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the... More...
    (Furniture)
    pheanix's Picture   pheanix    0 Comments   Comments
  • Ashley Sectional is crap



    My wife and I purchased a very expensive Ashley sectional. All pieces are power recliners including the chase. Upon delivery, all the pieces looked good and functioned properly. 4 days after delivery, the chase recliner practically fell to the floor. I pulled the couch out and inspected the back of the chase. There are flaps secured by Velcro on the back and when I opened it, I noticed screws were sticking out and blocks of wood were used as if someone tried to fix this prior to delivery. I called Ashley customer service and they had to send a technician out to inspect it. A week... More...
    (Furniture)
    NoToAshley's Picture   NoToAshley    0 Comments   Comments
  • Very Poor Customer Service Experience



    My experience with Ashley furniture is somewhat bitter sweet. Walking around the showroom and dealing with the salesperson was a very pleasant, if not enjoyable experience, however, my follow up experiences (yes! very much plural) with Customer Service has been deplorable, to say the least. I had purchased an entire bedroom suite. My headboard and dresser mirror were damaged upon delivery (which to my thinking, should be replaced. Period.) There should be no question to the extent of damage, product that I had purchased, new, should be delivered in good condition. I had purchased my... More...
    (Furniture)
    HCaryleena's Picture   HCaryleena    0 Comments   Comments
  • never buy anything from ashley furniture



    I wanted to buy a bed for black friday and the sales girl lied and decieved me the entire time...I filled out a credit application thinking it was a loan I could use to buy a bed after the sales lady ran my credit she signed me up for a credit card and then decided to tell me I had to pay 20% of a 800 dollar bed!!!! I didnt have that kind of money and was upset that the sales lady left big details out. After this situation Ifrequested a vopy of the application amd the sales lady wouldnt provode me with anything I have since called corporate and delt with the Owner who is W. BOGUS he and the... More...
    (Furniture)
    kiana07's Picture   kiana07    0 Comments   Comments
  • Millennium Collection at Ashley Furniture



    Ashley delivered my sofa with Chaise (Gander Thunder Sectional with right facing chaise, SKU: U8130617) on August 12, 2013. It is a beautiful color and style. Unfortunately, looks are deceiving! To make the "tucks" in the seat cushions, they cut holes in the middle of the cushion and then place a plastic piece in the hole to make a tuck in the cushion. One of the tucks is exactly where one sits on the chaise. Guess what a hole in the middle of material does!? It weakens the material structurally! FYI, in building materials, the creation of holes in materials are strictly... More...
    (Furniture)
    PinkySue's Picture   PinkySue    0 Comments   Comments
  • Ashley Furniture cheats consumer. so beware



    I bought lots of stuff from ashley funiture but there is a few things that I'm not happy. One of the bed frame is defeced. One of the mattress is not the one I chose in the store that they divery. I called customer service to complain about the mattress they keep denying that was the right one because you cannot returned when they delivered. The matress in the store which I had try was very firm and the one they sent it to me was very soft and sinking. They cheat the customer and how ever they also said the mattress that I bought it discontinued. How possible is that happen. What am I... More...
    (Miscellaneous)
    thienly's Picture   thienly    0 Comments   Comments
  • Horrible experience with Ashley Furniture, no customer service



    Horrific experience shopping for a bedroom set for my two year old granddaughter. They sold us two sets of bedrails, when we only needed one. Back ordered for over two weeks. Finally put the bed together, and it sits over 3 FEET off the floor!! I can't get into the bed myself. it's a safety hazzard if she ever fell off the bed. Called the store up in The Woodlands, TX and they said they would take the boxspring back but NO refund or store credit when THEY were the ones that put the order together wrong. How can that be? They're the professionals. The bed should have had... More...
    (Furniture)
    Corrine's Picture   Corrine    0 Comments   Comments
  • Montage Warranty Program



    Ashley Furniture switched to this company a few years ago and they are horrible! With the previous company, if you had damage you told them what it was and where and they would come out within a few days. Great. This company, you have to print out a paper and if you do not have Internet, they will mail it to you. Then, you have to put where all the damage is on a random picture they already have on the paper AND then they decide if their technicians can come out and fix it, which can take a couple of days!!! So the whole process can take up to TWO weeks!!!! They practically make you fill... More...
    (Repair Services)
    CVal27's Picture   CVal27    0 Comments   Comments
  • Damaged furniture



    I purchased the Northshore Furniture Living Room set from coleman furniture New York. The delivery company damaged the sofa and loveseat and table. They took the furniture back to repair. The leather on the sofa is badly damaged as the professional person that repaired it damaged it more. Coleman Furniture says the manufacturer, in this case, Ashley furniture, has reviewed the product and is up to Ashley standards. I know that this is not the case. coleman is charging me 25% restocking fee plus shipping fees maybe if I return the damaged furniture that I was not liable for. Can anything be... More...
    (Furniture)
  • Ashley HORRIBLE customer service!



    First a protection plan warranty was placed on my tickect that I told the sales guy I did NOT want. I didn't realize it until a couple of weeks later. I asked for it to be removed and they stated I was two days too late. Another way to rip people off! In addition to that they brought my suppose to be new bedroom set with a footboard that was scratched up in about 6 locations. I called to complain and they sent a technician out to paint it with a wood pen. HORRIBLE!! I had three of those in my drawer and could have done that myself. I spent way too much money to receive customer... More...
    (Furniture)
    dlynnae's Picture   dlynnae    0 Comments   Comments
  • Poor quality fabric and cushions=awful customer support



    I purchased 2 couches, a chair and ottoman from Ashley through Furniture Deals on line in 2010. I live in a very rural area-so there aren't too many furniture places in our area. I had bought Ashley furniture before (table and bedroom set) from their actual store with no issue. After a few months the cushions were collapsing and the covers were snagging and showing a lot of wear. I called Furniture Deals and they sent me 6 brand new cushions to solve the problem. Now, around 6/2012 I started having the same problem. This time it was much worse as the seams were actually tearing apart.... More...
    (Furniture)
    Stormy10's Picture   Stormy10    1 Comments   Comments
  • Purchased INFESTED Bed



    I recently purchased a brand new sealey pillow top plush from ashleys furniture in orange park fl. Well they delivered it to my house a few days later. I pay $111 a month for this bed. I have only had it ONE month and it is infested with bed bugs! I will not sleep on this bed any longer. They said they bed came from a warehouse so the bugs could have been from there. Also I noticed under the bed the black cloth was ripped...I am very un satisfied. The bed bugs are not from my house we have NEVER had this problem and they are not on any other beds or furniture in the house. I am also... More...
    (Furniture)
  • Poor Customer Service



    This has been a horrible experience. I purchased furniture 1,049.36 invoice # 1258627 on 2/28 was told 2-3 weeks delivery estimate by the sales representative and that the delivery was free. After I paid for the furniture I was told 4-6 weeks and was charged for delivery . I emailed corporate to complain because the store was not acknowledging I was advised my delivery was free, and finally someone called me and had the delivery charge refunded. The furniture was delivered today 4/5/2013. Upon delivery I asked the driver was the furniture in it's crates/boxes he advised me no , I... More...
    (Furniture)
  • ashley furniture, 2 recliners



    these chairs are very poor quality. we've one had for thfinish on handle wore off, fabric wearing already. when reclined rub the carpet causing wear. 2chairs purchased. we will be surprised if they last another year. we had lazyboy for over 20years and did not have these problems. very disappointed and wish we could take back with full refund but we know that won't happened because of this bad company. I will never purchase another item from this company. More...
    (Furniture)
    pepper2's Picture   pepper2    0 Comments   Comments
  • broke furniture. bad customer service.



    Had 2 major issues in less than a week after bought furniture. repair men were extremely INCOMPETENT. one of the repair men was the supervisor, so just imagine. he couldn't take any criticism , so he walked out on me without finishing the repairs, very very professional . the other guy smelled so bad , we had to open the windows, and turn on the fan , and this is in the winter. please please don't buy furniture from ashley furniture in salem NH. More...
    (Furniture)
    sam12107's Picture   sam12107    0 Comments   Comments
  • Coleman Furnature of NY - 3 Months and no furniture!



    I tried to purchase two Ashley chairs through Coleman Furniture in NY and they never delivered. They accepted payment, however they never returned any calls. The chairs were purchased on December 26th 2012 and I finally had to cancel the order March 11 2013. All there was when I called was someone with an excuse, but no delivery times. Apparently the chairs were damaged, or a part was missing and being shipped to the factory - but never any firm delivery dates. Buyer beware of Cole furniture - distributor of Ashley Furniture. More...
    (Furniture)
    mlimey's Picture   mlimey    1 Comments   Comments
  • Ashley Furniture Broken Promises and Aweful Customer Service



    Purchased a $2000 bedroom set for our 3 1/2 yr old twins. We were promised a phone call 2-3 hours before they dropped off the furniture. Phone call never came. My husband contacted the store at least 6 times through out that day to see what the status was of the delivery. Each time a sales rep advised us that they would call us back in 5-10 minutes. We were never contacted, not once. Finally my husband got a hold of the GM of the store here in Live Oak, Texas, The GM advised my husband that the driver had been to our home at 11:30am that morning for the drop off. Funny thing is they did not... More...
    (Furniture)
    aarmstrong212's Picture   aarmstrong212    0 Comments   Comments
  • Never Never again at Ashley Furniture



    Furniture purchase experience at Ashley turned into a nightmare. This store chain (according to Store Sales Mgr. new policy implimented) bears no responsibility for completed sales. Responsibility shifts to a corporate office somewhere Maryland. My purchased furniture has a number of defects. I tired to return the furniture to the store, shortly after inspecting the furniture, they refused to take the defective pieces unused and still in the box! Going on 3 months and no solution yet. You have to call them, despite assurances that they promise to return your calls. If I would have known... More...
    (Furniture)

Ashley Furniture Reviews By Product

 

Ashley Furniture Comments


parminder says: (3 months ago)
 0
Ashley have no good service



iamtlc4u says: (9 months ago)
 0
I purchased a sectional and after it was delivered, I noticed about 2 weeks later that a nail or staple had punctured through the back of the material and caused a small tear. I called Cust Svc and they told me that they would order the part and have a technician come out. I had no idea that the part was the cloth! This is so tacky and it is not fair that they do not refund anything.



thienly says: (11 months ago)
 0
Bad customers service. Bought lots of stuff from ashley Furniture store got a defected bed frame. And one of the mattress that i bought cost 2, ,000 thousands and it supposed to be firm like I tried it in the store but it not. Very soft and sinking. Called the customer service but they all denied and had sent several technique to check, one said it wrong matress and one said this is not the right one. But when the customer service called back they were saying the mattress is not defect. How ever the mattress I bought it discontinued what a coincidence I just bought it within 2 weeks. How can it be.



Aggiejoey7 says: (2 years ago)
 0
Please do not ever buy anything from Ashley furniture. I purchased an all leather couch and love seat. We have only had it for 2 months. We have no small children in our home and the cushions look like we have had this set for 10 years. They are all lumpy and dented in. We had 2 people come and look at this and of course they say it is normal wear and tear. Customer service was very abrupt and rude. They are doing nothing about this and this set cost 3,000. Debbiewein7@gmail.com



Aggiejoey7 says: (2 years ago)
 0
Please do not ever buy anything from Ashley furniture. I purchased an all leather couch and love seat. We have only had it for 2 months. We have no small children in our home and the cushions look like we have had this set for 10 years. They are all lumpy and dented in. We had 2 people come and look at this and of course they say it is normal wear and tear. Customer service was very abrupt and rude. They are doing nothing about this and this set cost 3,000. Debbiewein7@gmail.com



saeeda says: (2 years ago)
 0
I BROUGHT A LIVING ROOM SET FOR WIFE MID FEB 2012. WHEN IT WAS DELIVERED THE 3 OF THE FEET WERE BANGED UP,AND A PIECE OF THE FRUNITURE WAS DELIVERED. I CALLED AND COMPLAINED WAS TOLD THEY WILL SEND THE REPLACEMENT FEET AND THEY WILL REDELIVER OTHER PIECE WITHIN A WEEK. IT IS MARCH 30,2012 AND IM STILL GETTING RUUNAROUNDS WITH THESE PEOPLE. THIS IS SUCH A TOTAL INCONVIENCE TO ME AND THE FAMILY AND FRIENDS I INVITED TO NY DINNER PARTY THAT HAS PASSED



Altadude says: (3 years ago)
 0
Ashley furniture is complete crap! All of the furniture we bought was broken within 2 years. The finish rubbed off of the tables with the lightest of touch. The sleeper sofa collapsed, the springs pulled the frame apart on the chair, and the arm broke off of the love seat. I will never give Ashley another cent.



lambchop3 says: (3 years ago)
 0
I wish I had read the reviews before I bought. Being that I was from out of town (purchasing furniture in Ft. Myers,Fl) I called to make sure that the pieces I had seen online would be available immediately. I was told not a problem because they had a big warehouse in Ft. Lauderdale. Purchased and paid for furniture and set up delivery 6 days later. Day before the sleeper couch was to be delivered I was told that it was given to someone else because even if they purchased it after me that if they wanted and earlier delivery date they would get the couch.They sold the same couch twice. I was called the day after the couch (Sat.) was to be delivered and told that they had a couch and it would be delivered on Tues. Sent my real estate agent over to wait for the couch..it never came and they didn't even bother to let me know...Needless to say they are now saying that the couch is back-ordered and won't be in for 3 more weeks. The sales people at Ashley will do anything for a sale.All I can say is buyer beware...stay away from Ashley!



lambchop3 says: (3 years ago)
 0
I wish I had read the reviews before I bought. Being that I was from out of town (purchasing furniture in Ft. Myers,Fl) I called to make sure that the pieces I had seen online would be available immediately. I was told not a problem because they had a big warehouse in Ft. Lauderdale. Purchased and paid for furniture and set up delivery 6 days later. Day before the sleeper couch was to be delivered I was told that it was given to someone else because even if they purchased it after me that if they wanted and earlier delivery date they would get the couch.They sold the same couch twice. I was called the day after the couch (Sat.) was to be delivered and told that they had a couch and it would be delivered on Tues. Sent my real estate agent over to wait for the couch..it never came and they didn't even bother to let me know...Needless to say they are now saying that the couch is back-ordered and won't be in for 3 more weeks. The sales people at Ashley will do anything for a sale.All I can say is buyer beware...stay away from Ashley!



MADEAFOOL1 says: (3 years ago)
 0
I WISH I HAD READ THIS BEFORE I SPENT MY MONEY KATRINA LEWIS



randy1250 says: (4 years ago)
 0
We purchased a brown leather living room set about six months ago. About 3 months after purchase, we could see that the coloring was coming off. You could tell exactly where I had been sitting. I could expect this discoloration after several years but not after 3 months. I had two tecnicians come out and both said it was normal wear. I asked the second tecnician if he had seen many couches with this problem. I stated he had not seen any. My next question was "If you have not seen any, then how can you tell the difference between normal wear and a manufacturer defect. He had no answer. Surprise. The company has refused to do anything. In our city, we have a county mediation service which Ashley has refused to respond too. My next step is to take them to Small Claims Court. I just mailed my intent to Ashley. I should be fair in saying that the store manager and sales person have been sympathetic but say it has to go through customer service in Phoenix. I feel that even if I loose, I have still caused some inconvenience to the company.



Mattie445 says: (5 years ago)
 0
DON'T DEAL WITH ASHLEY AND TAKE CITIBANK NO INTEREST FOR 36 MONTH DEAL! What a ripoff - Two days late and you get the 0% interest taken away and (believe it) 98% APR - and I have over 715 credit rating.



JMCP says: (5 years ago)
 0
Today is 1-24-09, we were looking for bedroom furniture and I had read all the bad comments abaout Ashley furniture store. At first I believed some of it but not the one of how they talk to the customer. My husband and I went in to the Ashley furniture store at Arlington TX. and a sales man said hi guys how are you. My husband said that is not the proper way to talk to a customer. The sales man said if you don't like how you are being treated you can just leave. Not even ten steps into the store and we left. So believe all the comments.



wendell says: (6 years ago)
 0
I am VERY unhappy with a chair I bought from Ashley and the response from customer service is ridiculous. How you think you can rip people off with inferior products is beyond me, and I don't appreciate being talked to like I'm an idiot. I am a college graduate and I hope not teaching one of your children.
Fading in 10 months is not something I did. There are 2 adults who live in this house and we work all day, so you do the math as to how much use that chair has gotten. As was suggested to me, NOTHING has been put on that chair in the way of a cleaning. Why would I do that.....as also suggested. Sure I got all kinds of warranties, but they include everything except fabric fading which leads me to believe I have been nothing but deceived. I'm sure, as usual, you will do nothing about this complaint except maybe say you're sorry (not acceptable) and I will do everything in my power to discredit Ashley Furniture. I will tell every one I know what a ridiculous rip off your store is and how you DO NOT back up inferior merchandise. Too bad, I thought you were a quality store.



Toby says: (6 years ago)
 0
I purchased a recliner and couch from Ashley's Furniture and had nothing but trouble from day 1. I tried to resolve the problem with them but they do not stand behind their products. They were rude and did not stand behind their arrantee. I complained 6 weeks after I got the set and they stalled and procrastinated and gave the worst excuses for not wanting to do something about it. I am planning on taking them to small claims court to resolve the problem. They were very arrogant and told me they never lost a case. If anyone can tell me if they evr had the same experience and took them to court, I would appreciate if you would let me know what the end result was.MFy e-mail is minniemouse.18@netzero.net




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