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Ashley Furniture Complaint - Asheley Furniture Manager couldn't solve simple problem
Ashley Furniture Complaint

Ashley Furniture Complaint


Asheley Furniture Manager couldn't solve simple problem

I set everything up so when i returned from vacation my new bed would be for me. I purchased a bed, chaise and night stand for $2500. Delivery was scheduled for a Sunday so someone would be home all day. I gave them my address, gate code, and alternate phone number because i wouldn't be there. That Sunday the delivery person calls me and leaves a voicemail that they are at my gate and need the code. Needless to say, they left and called again to reschedule. Not a big deal, even though someone was home and i already gave the gate code to them. The problem starts right here. I call ashley furniture on Decatur to re schedule, they wanted $50 to reschedule which i was fine with. But they also wanted me to come in to the store and sign some paperwork and pay the $50. I told them i would come in when i get back in a week but i need the bed delivered before that because i already sold my old bed. They refused, even though i authorized them to charge my credit card and even offered to have a friend cone in and pay the $50. None of these options were acceptable to the store manager so i asked her to come up with a solution so i would have a bed when i returned home as planned. She said she couldn't break protocol, so i cancelled my order. How does any business let someone with zero problem resolution skills be in charge. Too bad, cause i really liked the bed, but i refuse to do business there. I cant take a chance on asheleys, because if something hoes wrong they dont know how to fix it.

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