Ashley Furniture Complaint

Ashley Furniture Complaint

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Ashley Home Furniture. - Sofa and recliner


Where to begin, Bought a sofa and recliner the end of May, Was told I wouldn't be able to get it delivered until 6/24/17 I figured great gives me time to get room painted, Well waited and waited so I called I wasn't even on the delivery schedule, So now I have no furniture was due to have guest that night and had no furniture for them to sit on. Called store the salesman messed up my invoice so I wasn't put on schedule, No one bothered to call me nothing I only found out because I called about delivery. So now I have to wait another week before I get my furniture, I talked to the store manager he told me to call customer service they could compensate me some how for all of the mix up he wasn't able to do anything on his end. I spoke to someone in customer service and her response was they don't guarantee a delivery date there at the mercy of the vendor, Great customer service, So not only did I have to wait over a month to get my furniture in the first place add another three weeks onto that had to cancel my party due to no furniture to sit on. Now I just found out from the credit card company the store has a hold for two different charges on my account I will need to call and have them taken off it's effecting my credit line, I've called twice left messages no one calls back, Guess I will need to make a special trip over to the store. Just amazes me how some people does business.


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