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Ashley Furniture Complaint - Ashley furniture made with OSB board in recliner, bad smell, allergy response
Ashley Furniture Complaint

Ashley Furniture Complaint

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Ashley furniture made with OSB board in recliner, bad smell, allergy response


I bought a recliner 3 days ago. As soon as I got it home I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store to ask what was in the furniture. One lady said after she called her husband to check on the name, OSB board. She said this makes the furniture strong. I told her I couldn't breathe because of the smell. She said she has worked at Ashley for 15 years and never had that complaint. If you know about OSB board it is used as underflooring and gases off, not what I would put in furniture for people to smell. My husband liked the chair. It was comfortable, but no way was I going to keep something that I felt was unhealthy in the bedroom where we put the chair.In short the second day I had it I called the store manager in Cookeville, TN where I bought it to complain and the most she could do for me is give me store credit, and she really wasn't even supposed to do that. My husband was furious. We went to the store, with the chair in the truck of our car, but I couldn't find anything else I wanted and surely would not buy anything out of wood, who knows what it would be made of. Everything in store very expensive, especially since I would probably only buy a lamp there. My husband told the man who was going to take chair out of truck just to forget it and we drove off with the chair. He said he didn't want anything from that store. We ended up giving it to his daugher in Cookeville, but I really wouldn't give it to anyone since I don't think the gassing off fumes are very healthy.


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