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Ashley Furniture Complaint - Completely RIDICULOUS service from start to finish ! - Tundra collection Recliner and Couch and Leather ottoman/coffee table
Ashley Furniture Complaint

Ashley Furniture Complaint


Completely RIDICULOUS service from start to finish ! - Tundra collection Recliner and Couch and Leather ottoman/coffee table

To begin, I went into the Fremont, CA store to browse for Furniture on 9/19/08. They annoyingly stalked me from the second I walked in, so I decided to let one of them show me around. I finally selected a set of furniture I liked, and proceeded to have them draw up the appropriate paperwork. Funny, I thought we were in the computer age ... It took the salesman OVER 2 1/2 hours to complete our paperwork (you would have thought he was doing it Fred Flintstone style w/ a hammer and chisel on a cement tablet, given how long it took!) I should have seen that as a red flag! The Salesmen ASSURED me it would take A WEEK AT MOST to have the items delivered (which, I'm now sure was just a sales ploy)! I received no call by the end of the next week so I got the number for the "Corporate Care Center" and after they found me in their system (my name was entered wrong)she told me they expected the furniture would be at their distribution center by that Friday and they would call to set up a time for delivery. I received NO call, yet again, so I called them, only to hear that the furniture had been delayed, and it was given a new arival date of the following Friday. I was very upset, because by this time I had gotten rid of my furniture and had nothing in my living room! After a lot of back and forth, she begrudgingly offered me a refund of the delivery charge ($129) I already had prepaid! I accepted that and waited. I was called at the end of the next week saying that they only had 1/3 of my couch (couch was 3 pieces, apparently it's delivered to the distribution center piece by piece). I told her I wanted what they had available so she set up a delivery for that Sunday. I was given the 4pm - 8pm window, so there I waited, and waited ... they showed up @ 9:15pm !!! I was now livid, but did not take it out on the delivery men, I waited to contact the "customer care center" but had to wait until Tuesday because they are closed on Sunday and Monday. They apologized for the late delivery and offered me a ($100) gift card ... gee thanks .... a gift card to spend at a store I hate ! I had to wait yet another week for the rest of the furniture to arrive at the distribution center and get a call ... for those of you keeping track this will make 4 weeks waiting on furniture that was to take 1 week ! Sooo, the woman at the distribution center gives me the morning window and they show up on time. As they are desperatly trying to lower my furniture off the truck (because they have no lift gate), they are scraping it along the back of the truck and lowering it to the ground with a thud; luckily the furniture appeared to be unharmed. They go to take the last item off the truck and I realize right away it is the same piece I already have, with the arm on the right side (unbelievable)!! I ask the barely english speaking crew to take it back and proceed to call the store I purchased it from. It is easier to speak with your local head of state, than to speak with the Store Manager, but after forcing me to act like a complete b*tch, they give him a message to call me. He does, and assures me that this is not the way they do business (yeah, right) and he will have it redelivered. This was not good enough for me after all the waiting and ridiculous service I had indured, so after a few threats, on my part, he agreed to take off ($185 - their maximum, he said) for the price of my furniture, and send yet another pathetic gift card ($100). WOW !! He assures me they will locate the right piece and deliver it to me in 2 days when the warehouse is open. That brings me to today - 10/21, this morning they show up with the SAME f-ing piece AGAIN, with the right arm rest, when I received a call that morning from the manager who was sure he had the left piece ( I made him confirm!! ) How does this happen ??? I call to tell the manager the latest news and he tells me he will make some calls to locate the right piece and will FOR SURE deliver it today ! I wait 2 1/2 hours only to be called by some flunky from the corporate center, who knew nothing about my situation or its urgency. She could have cared less when she told me they will not be able to deliver today and will have to bring it tomorrow (I have nothing better to do, but sit around waiting for them aparently)!!! We'll have to see what other insanity I will indure tomorrow ! Point of story, if you have been kind enough to read the whole thing - NEVER shop at Ashley or it's affiliates, unless you want it to happen to you! I have researched a great deal in my waiting around today, and found sooo many horror stories! God, I wish I had done my homework on this place! Lesson learned, that's for sure, and the sad thing is, I don't even have all my furniture yet! Who knows what else will happen or what the furniture quality will turn out to be! WHAT A COMPLETE NIGHTMARE !!!

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jm5225 says: (9 years ago)
Sorry for your experience, but I was LMAO reading your account of the whole mess. Again feel bad for you, but thanks for making me laugh :)

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