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Ashley Furniture Complaint - Terrible customer service
Ashley Furniture Complaint

Ashley Furniture Complaint


Terrible customer service

I have had the worst experience with Ashley Furniture . I have bought my first home and wanted to furnish it. I did so at Ashley Furniture, big mistake. I bought a new bedroom set, kitchen set, and living room set. Excited about my purchase (over $5,500) and to get it into my new home. I move in get the area ready, delivery day is here. The guys set up everything and left, come to find out they put a huge gash in my hardwood floor. Customer service called me to ask about the delivery and I explained the situation, along with 3 pieces that were damaged. Then 30 minutes later I have the delivery guy calling me and saying that he did not do it, very unprofessional. After days of arguing with his boss, they finally sent a gentleman out to fix the floor. Customer service said they would have the 3 pieces mailed to me and for me to call when they have been delivered so they can send someone here to put it together. Well it's almost 4 months later and I am still waiting for one last piece. I haven't been able to use a night stand because that is one of the pieces that have been damaged.

Going along with this the company that you do your financing with is terrible. I have never received a bill, they had the wrong information on file and said that I should receive a bill within 7-10 days. Well guess what, I still have never received a bill. I had to call and put my payment in over the phone. I've received a thank you letter for making a payment but that is it. Still no bill!

Let's just say I have had a terrible experience and wish I would have went to Value City instead. Word of mouth goes a long way, and what I've experienced at Ashley, I will make sure everyone knows.

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