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Ashley Furniture Complaint - smelly OSB board in chair recliner - Recliner chair
Ashley Furniture Complaint

Ashley Furniture Complaint


smelly OSB board in chair recliner - Recliner chair

Feb. 11, 2014
I bought a recliner chair 4 days ago, Friday Feb. 7, 2014 from Ashley Furniture Store in Cookeville, TN 620 W Jackson St, Cookeville, TN (931) 528-7783. As soon as I got the chair home and I noticed a bad smell. I turned it over and noticed the wood support was made from OSB board, or particle board. I went back to the store on Sat. to ask what was in the furniture. One lady said (after she called her husband to check on the name) OSB board. She said this makes the furniture strong (and also stink). I told her I couldn%u2019t breathe because of the smell. She said she has worked at Ashley for 15 years and never had that complaint. If you know about OSB board it is used as under flooring and gases off, not what I would put in furniture for people to smell. My husband liked the chair. I was comfortable, but no way was I going to keep something that I felt was unhealthy in the bedroom. This is where we put the chair. In short the second day I had it I called the store manager in Cookeville. Tn where I bought ti to complain. The most she could do for me she said was to give me store credit, and she was even supposed to do this. My husband was furious. We went to return the chair yesterday, Feb. 10, 2014 with the chair in the trunk of our car, I again asked if I couldn%u2019t have my money and they said no, so I looked around the store and everything is very expensive. I couldn%u2019t find anything I wanted, and I certainly wouldn%u2019t buy anything made out of wood. I would probably only buy a lamp there. I really wanted a new chair not anything else. So when the man came to take the chair out of the car my husband told him just to forget it, and we drove off with the chair. He said he didn%u2019t want anything form that store. We ended up giving it to his daughter in Cookeville, but I really wouldn%u2019t give it to anyone since I don%u2019t think the gassing off fumes are very healthy. Smell your furniture before you buy it. You never know what is in it. Never thought I would have to do that. I feel this is a health issue and the money should have been given back to me. I wanted a new chair not anything else in their store, and certainly will never buy any furniture with the Ashley name on ti again I value my health.

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