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Ashley Furniture Feedback - Low price, lower customer service - Leather sofa
Ashley Furniture Feedback

Ashley Furniture Feedback


Low price, lower customer service - Leather sofa

While we paid a very reasonable price for. Leather sofa and chair, as soon as we had a problem and tried to use the purchased protects plan the problems began. Customer service never calls back, the protection plan company isnot accountable to the store that sold the plan and you will have absolutely no say in the solution. After 6 weeks of endless calls, emails,and letters only involving the state attorney generals office got a response and even then Ashley and the protection plan company were not talking. The end result, I will get a new sofa but the money I spent o. A 5 year protection plan is lost and the couch is 10 months old,

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kevizilla says: (6 years ago)
I just had Ashley furniture deliver and install a mirror on a dresser in my son's room, and the installer/delivery driver did a terrible job. The flimsy support pieces are the wrong color, and the screws they attached them with are too short. One side of the large mirror has already come loose, and it's only been 30 minutes since they left. I am glad I found it first, as it is a big, heavy mirror that could easily come crashing down on my son. I called customer service within 20 minutes of the delivery, and they say their crew is already too far away, and would it be "convenient" if they came back tomorrow. Sure Ashley, as long as your incompetemtly installed mirror doesn't smash my kid, I suppose it's fine.

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