Ashley Furniture Complaint
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ASHLEY FURNITURE crappie customer service - Ashley Furniture
I have had 2 bad experiences recently with Ashley Greenwood Indiana store so bad on customer service I cancelled my 2Nd order! I ordered 2 couches ottoman on 12/27/14 was assured delivery by salesman by Jan 22 they even gave us discount for previous issues with 1st order. But received a call stating backorder until Jan 28 so I took off work received call on Jan 27 stating partial order will be delivered Jan 28 received voicemail from delivery stating they just not coming which means I lost pay for nothing! Tried calling Greenwood store for 3 days with no one answering! Finally I talked with Lisa ( so called manager) she assured me Amber was to call me back , weeks have went by and no called me back( oh btw I work in customer service for 10yrs) delivery service called to tell me b/o till 2/25! I just received a call today(2/20/15) stating couch on b/o again! I called the Greenwood store and cancelled my order and credit and demand my $900 down payment refunded and that we would never be back! Talked to Carl Johnson ! Customer Service at its worst !
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Review Rating: 1 out of 5
Reviewed By: adavis1768
Company: Ashley Furniture
Product: Ashley Furniture
Date Added: 9 years ago
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