Ashley Furniture Complaint
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Force you to keep defective furniture
Be careful folks. Ashley Homestore is NOT on the up and up. We purchased a recliner loveseat on Feb 18. It was delivered a week later and proved to be defective by the gentlemen delivering it. We stated they should take it back and replace it. They suggested that we wait for a tech to call within the hour and see if they could send someone to fix it. According to them they sent pictures so the tech would see what was wrong. We agreed only since they had struggled to get it off the truck and in the door. We were assured that if they couldn't fix to "our satisfaction", we could then return it. It took until March 6th for them to send a tech. The tech had NO clue what the complaint was about. He stated they would have to order parts to be sent to us (not sure why they don't send to themselves) and then WE would need to call in and make another appt. We asked them to return the item and replace it since that was NOT to our satisfaction.
We did not purchase a brand new piece of expensive furniture to have it sit in our house unusable for 1 month. Ashley's refuses to replace the item stating that their policy is that we "accepted" the defective item so now we have to wait for them to fix it. No one informed us of this policy and in fact we were told differently and conned into keeping the item, believing it would be a simple fix in a short time. I suggest you find a more customer friendly and honest furniture store.
We did not purchase a brand new piece of expensive furniture to have it sit in our house unusable for 1 month. Ashley's refuses to replace the item stating that their policy is that we "accepted" the defective item so now we have to wait for them to fix it. No one informed us of this policy and in fact we were told differently and conned into keeping the item, believing it would be a simple fix in a short time. I suggest you find a more customer friendly and honest furniture store.
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